Advanced Business Communication
Thibaut Lebourgeois
Winthrop University
MGMT 671
Dr. Burgess Wilkerson
INTRODUCTION
As a consultant appointed by the Taylor brothers, we will establish an objective overview of the issues the company is actually facing and then provide them with alternatives to solve the problems we have identified and decide which one will fit the best to solve the issues, develop the system and improve it in a fast growing market.
SITUATION BACKGROUND
Information Solutions is an IT consulting firm based in New Zealand, employing 66 peoples. Its headquarters are in Auckland and they have 4 regional offices around the country. Information Technology is a very fast growing market, and Information Solution (IS) has experienced a rapid growth as well, during the past five years. The owners, Peter and Derek Taylor are looking for further growth abroad by setting up join ventures to fight the concurrence from Asia who has a very low labor cost. They are running the business together and the solutions they implemented in the past to avoid any critical problems the company had to face internally didn’t seem to work but they are admitting that there are some issues between the different divisions of the company.
Information Solutions is divided in two majors (core) divisions:
• The Solution Division: staffed by business analysts, information technology consultants, it provides customized information systems solutions witch cope with the clients needs.
• The support Division: staffed by clerical workers, sales staff, technicians and trainers. They sale, maintain and train the solutions provided by the Solution Division’s staff.
The company is present across New Zealand through 4 ...