Jeremy Nelson
AMLG 7606
Test Part B & Non Case Question
03/07/07
Alabama Power Response to Katrina:
Managing a Severe Service Supply Chain Disruption
This article brings up a very good point that I overlooked in the first article. It brings up the situation, where many of its employee's families were affected by the disaster and that they may not be able to come into work. Though in the article it says that the employees came in and served their company and customers in a professional manner, it leaves a serious question about what would happen if those employees could not come in. This would be a major set back to the Crisis Management Team, even if the had all the material resources that they need, if their skilled employees are not there to utilize them then those resources will remain idle.
One potential solution to this problem would be to form a strategic partnership with other power companies close by (that are potentially out of harms way) that have similar personnel who are trained to use the same equipment. Partner with them to not only help supply raw materials needed but to also supply additional manpower needed to fill any support roles that are left vacant by the disaster. Also, include your partner on the areas of your disaster plan that are not company confidential, this may help speed up the process of getting help if they know ahead of time what areas you are potentially needing help in.
Also let your employees know what is expected of them during a crisis. This would greatly lower the employee's stress level and help keep the command center up to date on their resource standing. The company could have its critical role employees fill out a disaster recovery plan for their families t ...