1. Introduction
System thinking is about a problem or a way of structuring a debate about a problem. They are a language by which reality may be described the world as a set of systems. It therefore recognises the value of whole in contrast to parts. Soft Systems Methodology (SSM) merely argues that system thinking is a useful language in which to think about and describe what one perceives in reality. (Johnson Anna L , 1999) It was developed by Peter Checkland from systems theory at Lancaster University in UK, and then it was introduced commercially. The purpose of SSM, unlike other types of systems thinking, is not to provide a repeatable account of reality or an optimal solution because the methodology takes as its core paradigm the notion of Weltanschauung or world view which influences both how a problem situation is perceived and what types of solutions may be viewed by participants in the problem situation as feasible or desirable. The purpose of SSM is learning and the only criterion for success is that the people in the problem situation feel that the situation has been improved or that insights have been gained. (Johnson Anna L , 1999)
2. Why Soft Systems Methodology is a suitable methodology to develop the information system for the case study
The given case is mainly talk about the current problem situation of BDM office at Salford Council. It introduces the nature of BDM office –for registration of life events (births/deaths/marriages) & tracing family histories for customers. However, there are some existing problems in the BDM office: 1) The SOLAR systems has been used for the Saford City Council, while only restricted use of it was found in the BDM office. 2) Neither clients nor employees could communicate within or to the BDM ...