Arena Aroma Franchises Established Control Mechanisms
In the endless changing customer service industry, control mechanisms need to be established for all organizations of today. According to Bateman & Snell (2004), the three systems an organization can integrate are Bureaucratic, Market, and Clan. Organizations can use a combination of all three systems, or based off of just one, to help establish a successful control system. Arena Aroma has established mechanisms based off both the Bureaucratic and Market control systems. Arena Aroma's established mechanisms oversee the following: (1) areas that must be monitored, (2) established control standards, (3) control standards implementation, (4) monitoring and measuring of results in relation to expectations, and (5) necessary corrective actions and feedback. The material below will explain these established mechanisms of Arena Aroma, and how each are applied within the organization's franchises'. The control mechanisms Arena Aroma headquarters and franchise owners' and managers' implement will establish a profitable franchise.
In quality organizations, control measures are installed to measure how the company performs, what improvements must be made to maintain success, and to regulate what changes need to be made to become better. Some of the key areas that need control are customer satisfaction, productivity, budgeting and profitability, employee satisfaction and employee performance, and employee turnover and complaints.
The first and foremost standard to monitor is customer satisfaction. Ultimately, without good customer satisfaction and quality customer service any company would cease to exist. If customers walk away from a service establishment and do not feel that they have received the quality ser ...