Benchmarking- mba 590
Motorola Inc is a global communication leader, powered by, and driving, seamless, mobility. Motorola is revolutionizing broadband, embedded systems and wireless networks ? bringing cutting-edge technologies into the everyday life, with style (Motorola, 2008).
Motorola implemented six sigma as a way to improve quality when numerous complaints were received by field sales engineers because of the quality defects. At many organizations Six Sigma only means a measure of quality that strives for near perfection. In 1986, the six sigma methodology was used to address quality concerns. This led Motorola to set the goal no more than 3.4 defects per million opportunities. Using Six Sigma processes, the processes were documented, and measures and analysis systems were installed to continuously improve the process. The Six Sigma evolved from its roots as a measure of quality to an overall business improvement methodology and to what it is today at Motorola- the next generation Six Sigma is an overarching high performance system that executes business strategy.
Based on the steps of the six sigma approach as outlined by Tom McCarty, senior management is to create a balanced scorecard of strategic goals, metrics and to identify the improvement points that will have the most effect on the organization's bottom line. Second, customer focused teams are formed and empowered to take action. Third, the team uses an action learning framework to build their capability and execute the project. Finally, projects are carefully reviewed in the context of process metrics and business outcome goals.
The critical tasks on Harrison-Keyes e-publishing project have been mismanaged and have missed every delivery target. The conversion of materials to digital ...