Gap Analysis: Global Communications
Global Communications is a company which for the last three years has been experiencing financial difficulties. Its stock has plunged over 50 percent and stockholders are debating about the company's ability to rebound. The company has developed a new approach to increase its diminishing returns and to reduce costs. The new approach consists of outsourcing company's call centers to India and Ireland. In the process of implementing the new plan, Global Communications must address challenges. Some of the challenges are communicating its strategy to the employees and the union. The company's new strategy will call for downsizing and pay cuts which are bound to shake employee morale within the organization. Its new approach will also affect the current contacts that the company has with the union. Global Communications will need to negotiate with the union and try to create an agreement in order to avoid any government class actions that may be taken against them. The company's goals are logical and present a company with an opportunity with the long term growth but Global Communications must clearly identify all issues and opportunities and convey them to its stakeholders.
The company is developing a new approach to address these issues and create new opportunities for development. Its new strategy is to outsource some of their call centers globally which will reduce their labor costs and give them a chance to establish their global presence. The strategy seem logical, however, the company is facing domestic issues which may impact their decision to outsource. One of the main issues they are faced with is downsizing and keeping the stakeholders satisfied. The company has an opportunity to grow and develop new products but it ...