Marks and Spencer is one of the largest retailers in the United Kingdom. In 1999, Marks and Spencer suffered from an economic slow down. As a result of this economic slow down Marks and Spencer presented several initiatives. They included,
? Security
? Warehouse Management
? Merchandise Receiving
? Inventory Control
? Speeding up the supply of fashion garments
? Collaborative Commerce
There are lots of benefits Marks and Spencer derives from E-commerce. These benefits we can categorise into three.
? Benefits to Company
? Benefits to Consumer
? Benefits to Society
Benefits to company, they includes.
? Global Reach
? Cost Reduction
? Supply Chain Improvements
? Extend hours of service availability to customer
? Rapid-time-to-market
? Efficient Procurement
? Improve Customer Relationship
? Up-to-date stock availability in company
Benefits to Consumer
? Instant Delivery
? Information Availability
? Cost Reduction
Benefits to Society
? Higher Standard of Living
? Global Reach
Like other companies in United Kingdom, Marks and Spencer also sell their products to the customers through online. The Internet has emerged as a major worldwide distribution channel for goods and services. Expanding the communication framework to the internet, Marks & Spencer was able to bring their customers into value chain. If a United Kingdom customer orders their product through online, they will receive their relevant product within one day. The online shoppers are instructed to provide the Universal Product Code (UPC) of the relevant product, and then the company will provide the product to the customer as they seen in the physical store at a lower price. Thr ...