Introduction
New supervisors looking for guidance need something they can refer to when faced with certain issues that arise on the job. This manual outlines six supervisory responsibilities and some basic guidelines for effectiveness. It is important to remember that with the variety of personalities in the workplace, each specific situation is going to require a different approach. The following are general guidelines for handling each responsibility.
Demonstrating Communication Skills
Communication is one of the most important skills a supervisor has. A good supervisor is able to give direction, motivate, and persuade their staff in order to maintain a good working relationship that will reap positive results. A large part of all three of these skills is the ability to listen and absorb the ideas of others (Rue & Byars, 2004). Good communication is give-and-take, or a two-way activity.
1. Be open to regular input from employees, and regularly act on suggestions for improving productivity and effectiveness.
A happy employee is someone who has an investment in his or her work. Letting an employee participate in the planning of projects or the general running of the department will give them empowerment. This will result in raising the individual satisfactions levels, which helps to boost productivity.
2. Use feedback in communication to insure that all parties are clearly understood.
When communicating thoughts, ideas, or instructions, it is important that the receiver of this information has a clear understanding. Allowing them to repeat or rephrase the communication will let the receiver know that you care that they truly understand. Take into consideration the many differing factors that may influence the understanding or misunderst ...