Table of Contents
Effective Communication
1. Speaking
2. Listening
3. Writing
Orientation and Training
1. Orientation
2. Training
A. Computer Assisted Training
B. Vestibule Training
C. On the Job Training.
Improving Productivity
1. Diversification
2. Fairness
3. Selecting Members
4. Other Insightful Information
Conducting Performance Appraisals
1. Methods
2. Tips in Conducting Performance Appraisals \
Resolving Conflicts
1. Steps to resolving conflicts
2. Communication
Improving employee Relations
1. Discipline
2. Communication
References
Introduction
This manual is to be used for new supervisors in the organization. The intention of this manual is to provide content that will help the new supervisor in excelling at their new position. This manual covers six topics. The topics included in the manual are: how to effectively communicate, effective orientation and training methods, how to improve productivity in teams, effective ways in conducting performance appraisals, how to resolve conflicts, and how to improve employee relationships. This manual will give tips and techniques that are proven ways to help become a better manager or supervisor.
Effective Communication
“Effective communication is a two-way process. Information must flow back and forth between sender and receiver. The flow from the receiver to the sender is called feedback. It informs the sender whether the receiver has received the correct message; it also lets the receiver know if he or she has received the correct message. For example, asking a person if she or he understands a message often puts the person on the defensive and can res ...