Business communication
1). SMARTBOX Ltd.
Title: The current situation in Smartbox Ltd. and how it can be improved
From: Maria Schofield
Date: 26.05.2008
To: Clarence Smith, Director of Smartbox Ltd.
Introduction
The purpose of this report is to give an overview of poor communication systems in Smartbox Ltd and to present solutions to those issues. The investigation was undertaken at the request of Martin Schofield.
1.0 Methodology
The report was compiled using data derived from information provided by number of branch managers of all departments along with present and former company staff.
Primary data was collected using procedures that involved focus groups, In-depth interviews and observations.
1.1 Interviews
All the department directors have been interviewed along with the number of the employees.
1.2 Investigation
The submitted records by acting CEO, including company weekly reports, business plan and documentation relating to future expansion plans have been put under the investigation.
2.0 Findings
The interview and investigation results are as follows.
2.1 Communication skills of staff
The results show a lack of communication skills along the staff. There is no record of communication training for any of the employees, which can be found as factor of failed cooperation between different departments. This has also put the question mark above the sufficiency of work of the management team.
2.2 Organizational Culture
Distortion in the structure of the organization leads to communication problems.
Orga ...