1. INTRODUCTION
Organizations such as Pakistan State Oil (PSO) understand that achieving success in today's workplace is closely tied to the ability of employees and managers to communicate effectively with each other and with people outside the organization. Good Communication skills can help in anticipating problems, making decisions, coordinating workflow, supervising others, developing relationships and promoting products and services.
Without effective communication not only can information be misinterpreted, companies can flounder by losing business owing to inadequate understanding between them and their clients or consumer base. It is because of this significant nature of effective business communication that organizations such as PSO pay special attention to the ways in which they communicate and hence establish an image in the eyes of the outside world. This report focuses on the modes and methods used by PSO to carry out its day to day business communication.
1.1. Purpose, Scope and Limitations
The purpose of this document, as suggested by its title, is to present and analyze the business communication practices followed at PSO. The analysis is followed by conclusions and recommendations that the organization may consider in order to bring about any possible improvements in the ways it carries out its day to day business communication.
This report includes only those communication practices that are actually used at PSO.
1.2. Sources and Methods
In preparing this report, one of the group members being an employee at PSO has played pivotal role in guiding all the group members through the organizational structure and providing us with opportunities to meet with the people in PSO. This enabled us to get a re ...