Career Development Plan Part I
University of Phoenix
HRM 531 Human Capital Management
Job Analysis
Job analysis involves studying a specific job to identify the measurable work activities, tasks, and responsibilities associated with that job. An effective job analysis requires the systematic gathering of information and focus on the work behaviors and tasks that are necessary to achieve a satisfactory outcome and identifies the employee knowledge, skills, and abilities (KSAs) that are necessary to perform the job. Job analysis involves reporting the job as it currently exists in the specific organization for which the analysis is applicable. Job analysis does not report on the job as it existed in the past or as another organization performs it (University of Minnesota, 2008).
The continuous observation method is an appropriate method of conducting a job analysis. With the continuous observation method, a trained and experienced observer studies one or more employees (assigned to perform a specific job) over a period of time. The observer records what the employee does, the manner in which the work is completed and how long it takes to complete the work.
The job analysis for the salesperson position at InterClean includes the following major job functions and KSAs:
A. Prospect and lead generation–Requires the employee to maintain a detailed knowledge of company products, processes, and procedures including but not limited to pricing and time to market. Requires the ability to identify customer needs and the ability to sell the solution and its value, rather than focusing on the price. Requires the skills associated with moving beyond customer objections.
B. Contract negotiation–Requires command of strong negotiation te ...