The Case of AEC
The case that it is going to be analyzed is about a company named Aluminum Elements Corporation (AEC). The main persons in this case is the writer named William which is 26 years old and at that time was hired by AEC to be the manager of the customer service support. Also, John an aluminum slitter who was working for the company and the vice-president of the company named George. William starts the narration by expressing his first day observations about the company. The employees of the shop floor were very strange with him and did not talk at all. The management of the company had daily meetings where production issues were discussed but shop floor employees were never invited to them. Later he found out that the management had different washrooms and lunchrooms from the rest employees and that the management rarely spoke with the floor employees because they thought that they had nothing to learn from them. At this point, we learn about John the aluminum slitter which had a small conflict with George. The two of them were communicating with long memos. John seemed through his behavior and body language that he had problems generally with the management. More the less, all of the employees seem to have the same problems. William tries to attract them because he knows that he needs them and wants to know how AEC works. This was very difficult because the employees were used to the idea that “management only issued orders and made demands”. Although, William continues and follows floor employees almost everywhere when at a point he finally reaches a good level of communication with them. They help him improve the scheduling of jobs and that aluminum slitter named John helped him with a good idea about how to combine the most common slitting size ...