Case Study Analysis

INTRODUCTION

Must students who increasingly depend on electronic technologies such as e-mail become more isolated, as some have claimed and many fear? Or what is the potential for computer-mediated communication (CMC) to complement and extend other forms of interaction and become a tool for building, rather than destroying, social relations? How is CMC used similarly and differently when participants actually live together in a face-to-face (f2f) community, instead of only communicating at a distance? These questions are increasingly relevant beyond academia, as many employees combine electronic and f2f communication in their jobs and many communities based on physical proximity have established electronic networks with extensive online resources and discussion areas. See 01: Questions, claims, and assumptions about CMC, students, and community for my specific research questions.

Background

Rinconada House (Wilbur Hall) at Stanford University is an all-freshman residence of 94 students (89 frosh plus 5 upperclass staff members) where my wife and I served as faculty Resident Fellows (RFs) for seven years, from 1990-91 through 1996-97. Rinconada -- which also claims to have been the first college dorm in the world with a home page on the Web -- has maintained an active e-mail discussion list since 1993-94. Based on a study of that list for the academic year 1995-96, I will analyze how college students who lived together used and perceived this form of electronic discussion; I will emphasize constructive, community-building uses of CMC and higher-level uses of CMC I define as "critical dialogue."

Stanford was one of the first residential universities in the nation to achieve the "port per pillow" standard for network wiring, meaning tha ...
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