Case Study: Let It Pour
Many times companies fail due to the inability to solve problems within their organizations. By employing critical thinking skills, managers have the tools necessary to identify and solve problems. A case study of a health care provider will reveal the need for critical thinking skills on the part of managers. First, the problem will be identified. A problem cannot be solved if it is unknown. Secondly, appropriate solutions shall be provided to allow for various choices for the resolution. Finally, rationale will be presented to enhance the credibility and support for the proposed solutions.
Problem Identification
Several problems were noted during the review of this study. Financially, these problems can create a monetary burden on the organization if not addressed. Legal fees, tort payments, and waste can financially devastate any business. Although, they were not mentioned as problems, the nature of the business practices alone could generate such problems.
First, the CEO identified the first issue of dealing with services provided. The staff has no idea what they are supposed to provide and not provide. Additionally the patients have no clear idea as to what services they are entitled to. Patients have placed high demands on the organization and the organization responds to each and every one of them.
Secondly, there are no set rules and consequences. Rules establish guidelines for the staff members to follow. Without rules in place staff members are allowed to "run out of control." Pat, the CEO, made mention of staff members violating Do Not Resuscitate (DNR) directives, filling uninsured prescriptions, counselors providing free services, and ordering futile exams for the terminally ill. Establishing r ...