Suggest what Wagner should have done to reduce personnel turnover and eliminate the other problems at Central CAN.
Ans. Employee turnover can be expensive, especially for a small business with few employees. Every time an employee leaves, there may be expenses for advertising the position and training the new employee. To decrease the employee turnover in CATV, it's crucial to keep the employees happy where they are
Costs of Personnel Turnover
The costs can be categorized as below:
1. Separation of Employee
2. Loss of Productivity
3. Cost to find a replacement
4. Training of New Employee
SALES FORCE MANAGEMENT FOR CENTRAL CAN INC.,
Selection of sales force-
MR.thomas will have to recruit separate department for sales and work of those employee is to get or generate more and more revenue for organization. Mr.thomas need to evaluate the Sales people through personality tests, interviews, written applications, and background checks. Personality traits that salespeople can possess are empathy, which helps them relate to customers, and drive, which motivates them to satisfy personal needs for accomplishment. Other important traits include maturity, appearance, communication skills, and technical knowledge related to the product. Negative traits include fear of rejection, distaste for travel and self-consciousness etc.
Training of Sales Force –
After Recruitment Mr.Thomas Wagner will have to trained their Salesforce for effective working and in this training period he have to guide their salesfroce(employee) to
How, when, where, what .and to whom they can sale their product. Provide them personal selling techniques. Training reduces employee turnover, thereby lowering the effective cost of hiring new wo ...