Ch8
The functions of communication in organization are:
1. Share information, instructions
2. Share feeling and emotion
3. Central and co-coordinated efforts
4. Motivate employee
5. Interact with other stackholders
Organizations success or failure is often the direct result of :
1. Company's communication philosophies
2. Employees' communication skills
3. Quantity of communication that is within the orgnation
4. Environment of trust and effort
Supportive communication:
A person who communicate accurate and nearest information and build and enhance relationships instead of jeopardizing them.
Computer mediated communication:
· Information databases
· Voice mail systems
· Fax
· Cell phones.
CMC DRAWBACK B
Communication can become impersonal , machine to machine loses personal touch.
· Interpersonal skills may diminish
· Strive for message completeness, correctness with e-mail
· Total or partial lack of nonverbal cues
· Easy to be overwhelmed or overwhelmed other with too much information.
· New technologies encourage poly-phasic activities (doing more than one thing at a time) which can split a person's attention and lead to ineffective communication (phone and reading mail simultaneously).
· Social interaction to minimize negative effects of isolation for both traditional and telecommuters.
· Regularly diconnect from technology( no none should be expected to bo on call 24/7).
Function of communication within organization:
· Providing knowledge about company goals, how to perform tasks on job, standard of acceptable behavior, need change etc.
· Expressing feeling and emotions: to avoid misu ...