Concepts of Organizational Behavior: General Electric
Each business is unique by the set of characteristics or values that make up a company’s organizational culture. Organizational behavior examines the influence that individuals, groups, and structures have on behavior within an organization; for the purpose of applying such information toward improving an organization’s effectiveness. The intention of this research paper is to identify and evaluate General Electric’s (GE) organizational culture, organizational behavior, and customer service standards within the company. Furthermore, the attempt to uncover how successful GE has been in implementing organizational behavior concepts in the following three categories will be made: 1) motivation; 2) Group behavior; 3) Organizational culture.
General Electric has their organizational values posted directly on the GE Web site. By doing so, they have provided written expectations to their employees regarding ethical behavior and integrity in the work environment. These values reflect the energy, spirit, and solid foundation of the company, articulating a common code of organizational behavior. Furthermore, GE’s bold set of management strategies is aimed at increasing innovation and improving productivity to make the company more competitive.
In the corporate world, GE’s organizational culture is considered one of highest ethical standards. According to Larry Ponemon (KPMG, 2007), National Director of Business Ethics Service, “GE now has one of the best ethics compliance programs in existence” (pp 12).
General Electric
Since Thomas Edison started GE in 1876, the company has steadily grown into a tremendously successful organization and one of the largest companies in the world. Several ...