The case study of the Faith Community Hospital presented several issues that are affecting the success of the hospital. The nonprofit organization has developed a negative rapport with its community, patients, and stakeholders. According to the Chief Executive Officer, the staff's misinterpretation of the company's mission statement is one of the primary reasons the hospital is experiencing problems. Other issues that have a negative impact on the hospital include the actions of the staff, the company's economic and moral standards, financial status, and performance issues. The Chief Executive Officer of the hospital hired Chris; a recent University of Phoenix graduate to assist him with providing an overview of the situations that are occurring at the hospital. He has also asked Chris to make suggestions on what can be done about the problems and his recommendations on how management should address the problems. The CEO will use the information that Chris provides to develop a speech that will be made to the hospital administration and the public.
The issues that the Faith Community Hospital is facing include:
? Misinterpretation of the mission statement.
? Medical staff making decisions regarding patients that are against the wishes of the patient and their families. The staff is also breaching hospital policies and legal guidelines by providing services for free.
? Unclear policy on the treatment of patients without healthcare insurance.
? An increase in the cost per patient.
The Faith Community Hospital services a diverse number of patients with different backgrounds and religious beliefs. The mission statement indicates that th ...