CrysTel is a telecommunications company that faces many internal and external transitions due to the intensity and evolution of relevant technologies. With a rapidly changing environment, CrysTel will have to make many administrative and technological changes to keep up with the growth. Benchmarking other world class organizations will assist CrysTel in achieving the culture needed to stay functional as a relevant service provider. Other industry leaders such as Circuit City, Eckerd's, Walgreens, Sears, Charles Schwab, and UPS have demonstrated robust leadership qualities that CrysTel can expound upon. Using different approaches like situational leadership styles will help them overcome challenges that face the executive team and their misalignments and lack of quality communication.
CrysTel faces an obstacle in taking their private firm public, because a lack of strong internal infrastructure. Like CrysTel, Walgreens and Eckerds wanted to grow beyond their current status, and reach a point where they could move from being a good company to be considered a great company. The only problem they both had was that they lacked the necessary infrastructure to expand. Cork Walgreen developed a bench of associates who were ready to step into positions of leadership in the company when called upon. Walgreen's strong, newly established executive team was now prepared to handle any challenges necessary to take the business to the next level and drive a profitable business. Jack Eckerd, CEO of Eckard's faced similar problems, as they were overwhelmed by the changes that were rapidly being forced upon them. J.C. Penny eventually bought out Eckerd's company, because they chose to push forward with expansion, without the necessary means and infrastructure in place to handle th ...