Customer Satisfaction

TARGET

Table of Contents

Environmental Issues ? Page 3

Results from the surveys of Targets in Maryland ? Page 5

Employee Survey ? Page 11

Satisfaction Levels ? Page 15

Recommendations for Target ? Page 15

Appendix ? Customer Service Survey Used
Appendix ? Employee Survey Used

Environmental Issues

- Social Responsibility - Targeting the Community -
    From national partnerships to local initiatives to their own programs, Target is committed to making its communities better places to live.  And so they support the arts by sponsoring free attendance days, encouraging team members to volunteer and donate generously to charities, and have created initiatives that make a profound impact, including Take Charge of Education®, which has raised more than $150 million for schools since 1997.  Or Start Something®, their partnership with the Tiger Woods Foundation that helps kids build character as they identify and achieve their dreams. From the beginning, Target Corporation has given 5% of pretax profits to good causes; today they're giving back over $2 million a week to education, the arts and social services.
- Environmental Philosophy -

    Target recognizes that they have a responsibility?as team members, as a company, and as global citizens?to minimize their environmental footprint. Target has sought ways to reduce waste, use energy more efficiently, and operate more sustainable. They are proud of their accomplishments and continually improving, one store at a time.
    One way they're improving the quality of their buildings and reducing their impact on the environment is by following the Leadership in Energy and Environmental Design (L ...
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