DABAHWALLAHS OF MUMBAI (A)
Case study Questions:
Please read the case thoroughly and answer the following questions:
1. Explain in detail the types of Business logic (Business Rules) the Dabahwallas follow in their business. i.e., the cost of the business, cost of delivery, total cost of a dabbah for the client, delivery times etc. (Note: Business logic most probably will remain similar but
the associated cost/charges may differ over the years.)
Need for Infrastructure Resources services and content
Figure: - Logic of Mumbai Dabahwallas
2. Explain the current Business processes Dabawallah’s perform in their daily operation and the business model adopted for the delivery network. This will provide an AS-IS, analysis of their system.
The Mumbai Dabahwallas provides illustration of several well known world class business practices. The Dabahwallas work like the Internet. Just like the Internet, where voice or data files are sliced into tiny packets with their own coded addresses that are then ferried in bursts, independent of other packets and possibly taking different routes, across the world, the Dabahwallas too work with packets in a similar manner. They collect lunch boxes from homes in the morning and take them to the nearest railway station. From there each of the boxes that is coded according to the station of origin, the Dabahwalla team at the collection and delivery point, and the destination, are sorted out and taken to the next intermediary stations, where they are sorted out again for area-wise distribution and delivery. So a single lunch pack could change hands three to four times in the course of its daily journey, It has all salient features of a brilliant business processes and strategy. The elegant managem ...