Most efficient path to the customer
Our organizational structure promotes a direct relationship with customers. There are no middlemen or resellers - we provide maximum value to the customer by delivering the right products with the right features and functions just when they're needed.
Through continuous direct feedback, we develop an intimate understanding of what each customer expects to accomplish. We focus on customer needs in order to package and integrate products and services into a total solution.
This direct relationship provides us with quick and accurate customer feedback that we can channel into our engineering organizations, enabling us to prepare to provide the best solution for each customer tomorrow as well as today.
IOW: Dell's unique model is a streamlined approach working directly with customers in product and service fufillment, cutting out the middlemen and passing the benefits on to the customer.
Single point of accountability
Unique, complex customer needs are met with the simplest solutions directed through a single point of accountability. Dedicated account teams understand customer needs and marshal the right resources to achieve customer goals through a singular Dell solution and single point of accountability.
An Account Team committed to an intimate understanding of each customer's industry, business, challenges and opportunities, packages the best solution for that customer. This includes hardware and software solutions as well as consulting, training, warranty, deployment, technical support and financial services.
A single point of accountability guarantees that a customer's experience with Dell will be a positive one, regardless of the complexity of their needs.
IOW: Having a single account represent ...