WHAT IS THE SERVICE?
Service is an activity or a profit that offered by a party to party, can’t be touched on as a basis and non possession of anything. Producing may/not depend/s on physical product. (Philips KOTLER and Gary ARMSTRONG)
FEATURE OF SERVICES
• Abstract ( can’t be touched )
• Can’t be standardize
• Can’t be storage
• Produced and consumed concurrently
• Ownership can’t be transferred
CLASSIFY OF SERVICE CATEGORIES
Health Service
Financial Service
Professional Service (Law Profession, Architecture)
Accommodation, Journey, Tourism Service
Sport, Art, Entertain Center
Education, Research Service
Telecommunication Service
Public, half public, non profit services, physical distribution and lease and rental services
Personal and maintenance/repair services
DEVELOPMENT OF SERVICE SECTOR
A. Services particular to qualitative development of workforce: These services include a range of services beginning from basic needs.
A.1. Education has the same mean with public service concept because of its contribution to the social development. The first university has opened in Ottoman term but required care to education wasn't given. Ternary education system in education was grounded on, literate rate was stayed in 10% of limit. Share taken of service sector from fixed capital investments have been increased since 1980s. A waved line is followed in share of education investments. This share was over 4% in 1960s,2 % in 1970s, 3% in 1990s. It's been 4% in 2000s. Proliferation of usage of information technologies is increased the importance of literate computered, and this is made unavoidable the education ser ...