I am a communications and ethics expert asked to offer my remarks on the ethical situation DELL faces because of the company's decision to outsource further more Information Technology positions to India. The ethical foundation of outsourcing has endured heavy criticism since the practice first grew in popularity circa the late 1990's. DELL, along with a rapidly growing number of corporations, looks to India for well-educated and quality-driven employees at a fraction of the cost. In 2004, roughly 400 of the Fortune 500 companies cut costs by accessing India's enormous pool of well-trained, English speaking talent for a variety of positions, not limited to call centers. (CNN) On the contrary, many advocates in disagreement with the practice insist that outsourcing is detrimental to the American workforce. I understand the pressure associated with your current position and, after careful consideration, would like to offer my most ethical recommendation.
Operating under the assumption that DELL will dedicate themselves to growth and to the further advancemnent of India's global technology, I find the decision to be ethical based on the potential benefits both domestically and abroad. Pressure from investors to minimize costs while maintaining high customer satisfaction is an inherent demand of corporate society. Outsourcing to India, if managed efficiently, enables corporations to reduce labor costs significantly. To ensure an ethical resolution, DELL must remain dedicated to our economy and contribute any savings to further the development of global technology. If this is accomplished, India will also benefit; creating thousands of jobs and improving the quality of life are two contributions DELL could make to ...