Department Stores
We all have patronized companies because of its great customer service. To the point that we have driven 10 to 30 miles out of the way to get to our favorite restaurant or stay with the same barber /beautician for over 10 or more years because of the quality of service provided. Customer Service could be consider the life line to longevity of a company existence, some companies spend large revenue in training and developing their people to provide excellent quality customer service that would keep their customer coming back time and time again whether brick and mortar or ecommerce, businesses realize the value of their customers. The purpose of this paper is to evaluate eBusinesses’ customer serviced provided by Target, Sear, and Wal-Mart.
Target’s customer service is located under the tab title help with 10 separate categories. Covering a wide range area of customer issues or concerns that include such areas:
• Contact us
• Gifts + gift registries
• My target.com account
• Ordering + shipping
• Our stores + company
• Product recalls
• Product safety
• Returning
Also includes a search engine to help define the level of assistance one is seeking. It’s well organized, brightly color, and user friend which are vitally important for consumers to find fast and efficient help.
Sears tab is actually titled customer service, once in this area Sears has in-depth categories that includes the following statement; “Sears is dedicated to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.” (ww ...