Dispute Resolution Technique Paper
August 22, 2005
 
Dispute Resolution Technique Paper
 This document will address conflict system techniques and the theory of how they work within organizations. The article will then identify how each technique fits in the systematic structure of the organization. The challenges, costs, and benefits are then covered.  Improvements realized through implementing these techniques are the final discussion. Conflict management techniques are beneficial to organization and improve their performance, relationships, and bottom line.
Conflict System Techniques
Conflict management systems incorporate techniques to help the system work. One technique is anger management. Mediation is another technique to compliment a conflict management system. Diversity training, peer reviews, and ombudsmen additionally are techniques that help a conflict management system achieve success.
Anger Management
One technique for de-escalating a situation is using anger management techniques. In most cases where a conflict arises it is because one or more people disagree with what has happened and become angry.  Miscommunication causes anger. Understanding how to handle anger in the proper manner can reduce or alleviate the conflict altogether (Arenofsky, 2001). Anger is often resultant from factors outside of the workplace (Blackburn, 2000).The anger management technique consists of providing supervisors and employees with training on how to control their own anger and how to deal with people in an angry state. Anger clouds judgment in many instances.  Properly addressing anger will allow parties to look at things from the other person's perspective and possibly lessen the conflict. In any event, anger management ...