Gap Analysis: Global Communications
Global Communications must cut cost and meet the needs of an expanding market in order to compete with others in its industry.
While doing this they must take into account their employees and how this will affect them. Global communications has been known for their philosophy “Our Edge Is People”. They need to continue with this philosophy while coming up with a solution. These are problems which if handled properly, can be turned into opportunity for the company. When solving a problem you must look at the total picture because sometimes when solving problems you create other problems with the solution taken.
Situation Analysis
Issue and Opportunity Identification
Global Communications must grow and expand their services in order to compete with other companies. They choose to outsource client relations to centers in Ireland and India to cut costs and to introduce new services like wireless video services for company growth. This will let them offer the same services as others in their field. Outsourcing will let them take advantage of the cheaper labor cost which will cut company cost and raise revenue.
Stakeholder Perspectives/Ethical Dilemmas
Shareholders want profit but the negative publicity the company is receiving may turn out to hurt them instead of helping them increase market value. By talking to the union they could come up with other solutions other than outsourcing. Employees will view outsourcing as treachery, they will no longer believe in the company. Employees might be willing to take lower pay cuts to avoid having so many loose their jobs. By talking to each other solutions could be reached and negotiated upon changing this problem into a win-win situation for all involved. Global Co ...