Gap Analysis: Global Communications
Maria Villanueva
University of Phoenix
Gap Analysis: Global Communications
Business is though for the telecommunications industry due to high levels of competition and cable companies that have entered the market offering the same telecommunications services to consumers as well as complete solutions that include computers, televisions and regular telephone services. Global Communications is a company that provides telecommunications and is seeking a more aggressive approach in the industry in order to remain competitive. The company has decided to implement a global strategy in addition to focusing on local markets. The global strategy will seek to relocate some technical call centers to foreign countries in hopes to reduce costs for call centers by approximately forty percent.
This type of change in an organization generates many new issues and opportunities that affect the company and all their stakeholders as well as possible ethical dilemmas that may result from their actions. The mission and end-state visions should be clearly defined and have established goals that will allow management to specify, measure, attain their goals in a realistic and timely manner. Use of a gap analysis to view the company’s current situation and end-state vision will help the company to execute the change successfully.
Situation Analysis
Issue and Opportunity Identification
The decision made by top management at Global Communication to expand their business globally creates new issues and opportunities for the company. The first of these issues includes implementing a global strategy to a company that is currently a local company. This strategy poses opport ...