Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS
Gap Analysis: Global Communications
Arvid Caldwell
University of Phoenix
Gap Analysis: Global Communications
Global communication is facing several problems within its organization. This analysis will attempt to explain the issues that arose and the decisions that were made to resolve them. will also explain the ethical dilemmas faced by the stakeholders and end state goal of the company, the market, the competition and the action they took to be more competitive. In this analysis I will explain the reason Global Communication decided to become a global company and the outcome in which the company hopes to achieve.
Situation Analysis
Issue and Opportunity Identification
Global Communication is facing a number of issues that have to be addressed within the company. The first issue they face is the decline fall of their stock price. There was a recent influx of local and long distant competition in the market that is competing for the same business. Global Communication counters with new services but the cable companies came in and provided services for computers, television, and regular telephone service that raised the bar even higher and caused stress on the market. The third issue that Global faces is the over spending on labor cost. Although Global Communications is known for treating their employees well, the plans for Global is to layoff current employees and take their call center overseas to India and Ireland for cheaper labor cost and take advantage of the ability to become global. The fourth issue that Global Communication faces is the lack of communication that the company has. All major decisions that the company makes need to be communic ...