Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS
Gap Analysis: Global Communications
University of Phoenix
Gap Analysis: Global Communications
In this analysis I will present the ethical and financial problems Global Communications faced prior to senior staff introducing a two-pronged aggressive approach. I will identify the issues and opportunities faced by Global Communications followed by the stakeholder perspective and end-state vision. A gap analysis is also included for Global Communications explaining where the company is today and where they would like to be.
Situation Analysis
Issue and Opportunity Identification
Global Communications has become aware of some uneasy issues the company will have to face. First an issue Global Communications faces is falling stock prices; stocks have depreciated over 50% and how to deal with that and keep the best interest of the company in mind. Global Communication also faces increased competition from other companies, which places Global Communications in a tough situation now having to compete to survive, which means downsizing or even outsourcing some services, also create new services for Global Communications
Global Communications devised a quick-fix solution, which was designed to try to stay up with the competition with other companies. Senior management devised a plan that would cut costs and attract new services which would result in a substantial savings for Global Communications. The senior leadership team did not communicate the news well to the employees of the impending changes, which included outsourcing the phone center to Ireland and India; this would reduce costs by nearly 40%. Some employees would relocate with the expanding ...