Gap Analysis: Global Communications
The new millennium presents high demand of new and upgraded services in the local, long-distance, and international telecommunications. There is high competition in the industry and companies such as Global Communications have come under huge economic pressure. Over a three-year period, the company stock declined by more than 50% and stockholders are not happy. Global Communications is considering aggressive methods to become profitable by offering appropriate local and international services through partnership arrangements. However, the company's approach to achieve global presence resulting in potential layoff presents a potential legal issue with the union. This paper elaborates the current situation and identifies the issues and opportunities as well as the stakeholders' perspectives. The analysis concludes with a statement of the end-vision and gap analysis.
Issue and Opportunity Identification
Global Communications may face solvency if the company does not enhance its services to compete in the local and long-distance market. The stakeholders are nervous because of the more than 50% depreciation of the company stocks over a three-year period. The financial problem is an opportunity for Global Communications to find ways to become competitive and profitable. The senior leadership team came up with the alternatives to accomplish this goal. The first alternative is to provide new and enhanced services compete in the local and long-distance markets across the country through alliances with a satellite provider and partnership with a wireless provider. The second alternative to improve profitability is to cut call-handling costs by moving the technical call centers to India and Ireland. In addition, the company will establi ...