Gap Analysis: Global Communications
Global Communications is a telecommunications company that is faced with numerous issues. The company is having a financial crisis in the midst of a rising and competitive industry. Global Communications needs to come up with a strategic plan soon, before their company goes under. How does a company decide on what plan is best? What about what the stakeholders in the company? How does a company find a solution with the least amount of conflict? Global Communications decided to follow the only plan they could think of which was to go against the Union and outsource employees oversees, therefore, laying off many domestic employees, as well partnering with a wireless and satellite provider. Although this might not seem like the best scenario, the plan was a way for Global Communications to provide job stability in a growing company for future employees, cut costs while improving profit, and increase Global Communications value.
Situation Analysis
Issue and Opportunity Identification
Global Communications faced numerous issues regarding the future of the company. To begin with, the competition was too fierce for Global Communications to stay afloat with their current business plan. The cable companies were dominating the markets with their plans that encompassed every outlet-local, long distance, international, satellite and wireless. Another issue was the Union's view of Global Communication's strategic plan. The Union believes that hiring foreigners to do Union jobs is not the answer. They don't believe that Global researched all avenues in trying to find a solution. The company also has to downsize domestic call centers, and open other small business call centers in India and Ireland. This wil ...