Gap Analysis: Global Communications
Global Communications finds themselves amongst tough telecommunications competition and an ever increasing global market. There are many and opportunities they will face as they carry out decisions they make. Also there are internal and external conflicts that can occur. (GC) finds it is difficult to grow, cut costs, and be profitable while serving everyone's needs at the same time.
Situation Analysis
Issue and Opportunity Identification
Decision making is difficult and should not be rushed. (GC) executives might not have taken enough time to consider the implications of implementing their plan. It seems (GC) is missing a clearly defined plan. It is almost as though every associate had a role to play and they were not very well connected. Even when they recognize that their plan is not going very well they face the pressure of groupthink from Katrina when she says: "Since we have already spent considerable time devising and agreeing to this
Global Communications is a telecommunications company that was once an industry leader. Other companies have made adjustments to drop Global Communications to the middle of the pack. Now it is their time to make necessary changes to remain profitable and competitive. They are introducing new products and services to reach a global customer base. Global Communications also wants to outsource its' technical call centers to Ireland and India. Outsourcing will lead to a reduction in costs and more expertise in technical support. The biggest challenge facing Global Communications is the care and concern of their current employees, who will most likely lose their jobs.
Global Communications is a telecommunications company facing a changing market and increased competition. The ...