Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS
Gap Analysis: Global Communications
Christian Adair/11
University of Phoenix
Presented to:
Dr. George Doran
Foundations of Problem Based Learning
MBA500
06/20/07
Gap Analysis: Global Communications
Recently the telecommunications industry has been a disappointment. Stockholders are in an uproar over plummeting returns on their investments and fear that the trend will not return to normal. There has been a drop in stock prices that top over 50%. The harsh environment has put Global Communications under the microscope to perform economically. The market is saturated with companies domestic and abroad vying for the same business. Cable companies have dealt a devastating blow by bundling services that were once sold separately, such as computer, television, and telephone.
Global Communications has declared that it will be outsourcing technical support jobs to the overseas market. Outsourcing jobs is a clear sign that layoffs are soon to follow. The union is displeased with news of upcoming layoffs, and has vowed to use whatever means necessary to combat the decision. The union feels as that the relationship with Global Communications has become adversarial in nature, due to the company's failure to forge a partnership between the two. The union states that Global Communication did not exhaust all its options to keep union jobs at home. The union has stated that the move toward outsourcing is a manipulation of its contract with Global Communications and is seeking a legal remedy to its problems. This paper will look at Global Communications' stockholder's point of view, current conditions, the opportunities and issues facing the company and alternative solutions.
Situ ...