Introduction
Imagine you are sitting poised at your desk and ready to begin your day as a technical call center representative. Executives hastily rush down the hallways and now you are feeling nervous and rambunctious. From delight to outrage, you hop up to hear the latest gossip that your job may be in jeopardy and outsourced to overseas skilled labor. What do you do?
Often time than none, many Americans are faced with such dilemmas. The ever changing world of technology has stared down the faces of many technological conglomerates and has forced them to snooze or jump onboard. There are no exceptions to the rules, you either fall behind or you make changes to catch up and propel. Companies are forced to choose between cheap labor and between the livelihoods of their employees. For effective change to be implemented, a sound and strong source of communication must be in place so that the lives of all to be affected will have a threshold on what is about to happen. Change is a necessity not a remedy.
Situation Analysis
Issue and Opportunity Identification
Telecommunications companies are under tremendous economic pressure due to increased competition. Many of the local, long-distance and international markets are competing for the same business. Because cable companies have encompassed computers, televisions, and old telephone services, the industry has suffered a major blow. Global Communications is on the forefront of disaster and needs to regain strength in a highly competitive arena.
While top executives struggle to find common ground on key issues, many find it necessary to outsource and cut unnecessary costs. In order for survivability and profi ...