Gap Analysis: Global Communications
Global Communications is facing a future of uncertainty as their profits have continued to drop and competition continues to rise. Global Communications has many issues to address as they move forward with their plan turn around the company. The executives at Global Communications must look at the communication, financial, and reputation issues. Many of the issues Global Communication are facing present opportunities for improving the company as well. As Global Communication takes steps to address the issues and seize the opportunities, they must maintain their mission to becoming a global leader in the telecommunication industry.
Situation Analysis
Issue and Opportunity Identification
Global Communications, a telecommunications company, has found themselves facing a market with too much competition. The economic pressure created from this competition has continued to put a strain on the stock value for Global Communications. Stock values have continued to decline over the past three years. A senior leadership team developed a plan to turn the business around. The plan addressed the need to increase growth by introducing new services and to decrease costs by looking at global resources. The plan to decrease costs includes relocating some of the technical call centers to India and Ireland. The decision to move the call center is based on research that demonstrated the cost savings would be close to 40% (Global Communications, 2004). The plan detailed offering more services and reducing costs to make Global Communications a growing profitable industry leader.
Stakeholder Perspectives/Ethical Dilemmas
Stakeholders from Global Communications were identified in the text as the senior leadership team, the board of dir ...