Running head: GE AND SIX SIGMA
MBA 550 / Resource Optimization
University of Phoenix
11/26/2007
Introduction
Six Sigma is a powerful breakthrough improvement business strategy that enables companies such as GE to use simple and powerful statistical methods to define the measures, analyze, improve, and control processes for achievements. Employees at GE are motivated by the Six Sigma program through various reward and recognition schemes. The goal of Six Sigma is to enable others how to understand both a simple and complex business solution and why it?s the best answer to improve business. In today's global business environment there is no room for errors which it can lead to customer satisfaction. This is why Six Sigma has become a part of today's business culture especially for GE. "The best Six Sigma projects begin not inside the business but outside it, focused on answering the questions-how can we make customers more competitive?" (Pande, Neuman & Cavanagh, 2000, pg 6)
What is Six Sigma?
Six Sigma is a management philosophy that is strategic and disciplined, customer and process centric, data-driven, and represents a cross-functional approach to performance improvement aimed at the near-elimination of defects/errors from every product, process, and transaction. Six Sigma can be defined as a "highly technical method used by engineers and statisticians to fine-tune products and process" It can also be a way to measure goals or culture change that is based on business experiences. Six Sigma is highly disciplined process that helps us focuses on developing and delivering near-perfect products and services.
"Six Sigma at many organizations simply means a measure of quality that strives f ...