Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS
Gap Analysis: Global Communications
University of Phoenix
Gap Analysis: Global Communications
At some point all companies, new or old, large or small, are faced with dilemmas. What separates successful companies from all the rest; is the ability to identify the problem and quickly and efficiently arrive at a solution. This paper will use key concepts to decision making. In addition, we will study the Global Communication Scenario and: identify issues this company is faced with, establish the stake holders and the dilemmas that they each face, and ultimately find a way to achieve our end state goals.
Global communication is faced with several issues and concerns. According to the company’s overview, like many other telecommunication companies, Global is under tremendous economic pressure. The stock for this company once held a value of 28$ a share. Now the stock price has diminished by 50% in the last three years (UOP scenario, 2007). One reason is increased competition from cable companies. These cable companies are providing a total package. This package consists not only of cable, but telephone and internet services as well.
In order to counter act this financial strain, Global Communication is going to have to make what is known as a non-programmed decisions. Non programmed decisions are those made without anything to reference them to, no precedent, or any other models in place (Bateman and Snell, 2004). “Important, difficult decisions tend to be non-programmed”(Bateman and Snell, 2004). Global Communications plans on outsourcing the technical call center to both India and Ireland (UOP, 2007). Ou ...