Running head: BENCHMARKING: GLOBAL COMMUNICATIONS
Benchmarking: Global Communications
Learning Team B
University of Phoenix Online
Dr. Gail Zwart
.
AOL
America Online is in some aspect different than Global Communications Global Communication never advised the employees of their plans nor did the word of mouth get around the office building. AOL is quietly laying groundwork to find employees for their outsourcing. AOL already had engineers in Bangalore, AOL appeared to follow the same plan as Yahoo and Google (Hu, 2003). The issue that AOL was facing was the fact that there were jobs posted on the internet seeking a global program manager before anyone ever stated that AOL was outsourcing for that position. The issue that was facing Global Communications was that the Union was not going to help with the plan and the fact that the stakeholders had not shared the plan with the employees. The employees did not know that Global communications was going to lay off some employees as well as relocate the employees and give a pay reduction.
Unfortunately for AOL they did not have a response to the issue at hand because AOL unfortunately announced layoffs of one hundred of the software Engineers for Netscape at the same time the job was posted on the website. AOL statement was that the job related issues were unrelated (Hu, 2003). Global Communications fortunately were not able to make it that far with the Union and the employees. Luckily Global Communications was able to get stopped before they were able to make the same mistakes as AOL.
The outcome of AOL's issues was the fact they stated "We are considering opening a small (engineering) office in Bangalore," and That action is completely unrelated to the ...