Introduction
Competition in telecommunications has caused confidence on Wall Street to fall. Three years ago, Global Communications (GC) was trading shares at 28 dollars per share. The stock today is valued at only 11 dollars, more than 50% depreciation (University of Phoenix, 2008). In an attempt to remain competitive in this field, GC added some new features for their customers but again met competition.
The senior leadership of GC proposed a plan to their Board of Directors to realize growth through a more aggressive approach with a satellite provider to offer video services as well as a satellite version of broadband. The strategic plan however, came at a cost to the existing workforce. Cost-cutting measures to be used were believed to increase profitability by outsourcing technical call centers off shore to Ireland and India. This measure is projected to reduce unit costs for handling calls by nearly 40%. The outsourcing would result in many employees losing their jobs or require others to relocate with an average salary cut of 10%. These measures were met with resistance from the union at GC.
In this paper this writer will discuss alternative solutions that leaders at GC will implement that are developed by using an issue and opportunity identification. This analysis will also look at ethical dilemmas of the involved stakeholders and develop optimal solutions to help this company regain their competitive advantage in the field of telecommunications.
This process will also include an analysis of these alternative solutions based on a risk assessment and mitigation techniques and finally discuss the implementation phase and evaluation phase to determine success of the plan.
Situation Analysis
Issue and Opportunity Id ...