Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS
Problem Solution: Global Communications
Problem Solution: Global Communications
Introduction
This Problem solution will show how Global Communications has a problem with customer service. The paper will show an opportunity and a solution to increase customer satisfaction so that the company can truly be a global corporation.
The 6 tables in the paper are shown to describe the opportunities, risks, and to outline the goals to go forward. The paper will show the alternative matrix in a process of how I reached my goals and solutions. In the conclusion, I will recap all opportunities and the goals to go forward for the company Global Communications.
Situation Analysis
Issue and Opportunity Identification
I believe that Global Communications did not take their consideration into the customer service side of the business. In my opinion, what lead up to Global Communications being in this situation and the stocks decreasing and put the company in the red was due to the bad customer service which caused them to look at the lay-offs and going overseas for lower wages.
There were issues that the union kept demanding more money for the people, and supervisors were unable to let go the bad employees.
Global Communications needed to go global to try increasing profits. A new study that Duke University is challenging the belief that the common reason companies go to China and India are because of the lower salaries. (Mary Hayes Weier). Studies that outsourcing creates U.S. job (MSN Money Staff). If that’s the case, then Global Communications could create more jobs her ...