Problem Solution: Global Communications
In today's world stakeholder communication and employee development place a severe test on organizational development. When proper communication avenues are not maintained, the problems that surface while manageable in the beginning can become disastrous in the long-term. Senior Management of Global Communications looked out for only the short-term, and suffered the consequences. Morale already depleted took another hit when the announcement was made for job cuts, reductions in salary, and overseas relocation. This also made an enemy of the Union, who vowed to fight these decisions. Senior Management wanting to control costs is a way to keep the shareholders happy, but seems very detrimental to the employees and the Union. Union Management considers this a total breach of trust, and will treat all upcoming negotiations very differently, if not as outright hostile. If management practices were more for the long-term and less impatient, they would have maintained a better relationship with all involved, and not wasted time on short-term gains. By implementing some low-cost morale boosting programs, Global Communications would be able to stem the inevitable employee backlash.
Describe the Situation
Issue and Opportunity Identification
There seemed to be many issues that came about as a result of the mismanagement of Global Communications by Senior Management. The problem that seemed to stand out the most though was the lack of communication with the union, which exemplifies their lack of planning and hasty decision model process. Senior Management seems to take the short-view of setting up new call centers overseas, but in the process sets themselves up for failure with a very unrealistic timeline ...