Gap Analysis: Global Communications
Introduction
This paper will provide an analysis of the problems that surfaced after Global Communications’ senior leadership team failed to share and communicate the company’s new plans and strategic goals in their efforts to revive the company, with one of its critical and essential stakeholders. Regardless of the industry, “communication is vital to all organizations” (McShane & Glinow, 2005, p.324). “Conflict is inevitable; however, how the leaders of that organization choose to deal with it can serve as functional or dysfunctional conflict.” (Kreitner & Kinicki, 2004, p. 487).
Situation Analysis
Issue and Opportunity Identification
Global Communications is under a tremendous amount of pressure to save its very existence. Due to changes in the telecommunication industry, the organization is competing against local, long-distance and international markets for the same business. As a result, Global Communications has suffered a three-year decline in its stocks, causing the organization serious financial distress and loss of confidence among its shareholders. For its survival and in an effort to revive the company’s stock value, senior team leaders have put together a new strategic plan in hopes to move the company into new directions. For growth purposes, the senior leadership team will introduce new services to target small business and consumer customers across the county. To better compete with its competitors, senior team leaders have formed alliances with a satellite provider and have also partnered with a wireless provider to allow small business owner 24/7 Internet access. To further cut costs; thus allowing the c ...