Question 1
Introduction
The information gathered from the grapevine had shown unhappiness and high stress level of the employees since Bjork started working in the company. Ever since Bjork joined the work force, she gave a rather bad impression towards the employees who had witnessed Bjork's ill-mannered behaviour towards Wong. When she was promoted to the supervisor position to replace Wong for his retirement, her irrational attitude towards the employees had gradually turned the company from a peaceful and team-oriented workplace, to a stressful and uncomfortable working environment.
Question 1(i)
Hierarchy of needs
There are two types of theories of motivation ? Early and Contemporary Theories of Motivation. Abraham Maslow's hierarchy of needs theory is one of the Early Theories of Motivation. Every human beings there exists a hierarchy of five needs. (Robbins and Judge, 2005, p167). In this case, Bjork did not understood the team member members' level of the hierarchy needs in order to motivate them. Neither did she make an effort to practice this theory which could help to satisfied needs among the employees. Without satisfying the necessary needs of employees will lead them to lose faith and interest in working in the company.
One of the needs in the hierarchy ? Esteem, Bjork drew a clear line of status difference between herself and employee on the first day of work as supervisor. She mentioned that she would like to be addressed as Ms Huang in the future, which immediately cut off the friendliness contact between the superior and employee. Moreover, since Bjork took over as supervisor, employees no longer receive complements on the quality work they have done. Unlike Mozart and Amadeus, she did not praise the employees who ...