Work Activities
? Manage and maintain all year or seasonal lodging facilities.
? Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
? Confer and cooperate with other department managers to coordinate hotel activities, such as weddings.
? Answer questions about hotel policies and services. They also resolve customers' complaints.
? Arrange telephone answering service, mail delivery, and answers customers questions about area.
? Use computers to order food and beverages, or prepare reports.
? Purchase supplies or services from outside vendors, such as laundry, repair, and trash.
? Inspect hotel for cleanliness and appearance.
? Coordinate front-office duties and resolve problems.
? Greet and register guests.
? Show, rent, or assign rooms or cabins.
? Collect payment and record money earned and spent.
? Receive and process advance payments. They usually send out letters to confirm that they have received payment. They may return checks if space is not available.
? Interview and hire staff.
? Assign duties to workers and schedule shifts.
General Activities
? Inspect hotels to gather information and monitor surroundings and decide what needs to be done.
? Communicate with other managers to plan large events. May negotiate with managers about whose staff will help with projects.
? Make decisions and develop plans for how to m ...