Executive Summary
Dragonair is a Hong Kong-based international airline. Dragonair own 1400 cabin crew in her team.
This report will review the existing reward system, company recruitment and selection & development policy.
Analyze current policies, based on the existing reward system, company recruitment and selection & development policy to find the weakness of the existing policy. Such as serious overtime, serious turnover and absent rate, in-efficient shortlisting applicant procedure, unfair probation appraisal, and lack of reinforcement training to maintain the quality of service and productivity.
This report will contain the cost analysis for existing and revised policies. Also the details of implementation and action plan will list out at the end of this report.
Dragonair’s history and the corporate strategies
Dragonair is a Hong Kong-based international airline, and a member of the Cathay Pacific Group. Established in 1985, the airline now operates both passenger service and freighter services. The network covers 34 destinations across the Asia-Pacific region, including 21 in Mainland China. Dragonair is committed to provide pleasurable service and comfortable flying experience to its passenger. So that Dragonair believes that a dedicated and professional cabin staff can enhance Dragonair image and maintain corporate strategy in high level.
In aviation industry, cabin crew is act as a very important position. From ticket sold out to customer arrive destination, cabin crew is the party who will have longer timing to serve customer. To have good sales, competitive power and good reputation, cabin crew is the key person.
Current Reward System Policy
The reward management in Dragonair is along the lines s ...