Human Capital Concepts Worksheet
Concept Application of Concept in the Scenario Reference to Concept in Reading
Organizational Capability For InterClean, having competitive advantage means to be a leader in the 8 billion dollar sanitation industry. Their competitive advantage may be achieved with improved technology, more developed staff, innovative products, etc. While having a competitive advantage is very important in becoming a leader in the industry, but the ability to manage people while having a competitive advantage is a task in its' own. InterClean needs to be able to fully train and develop their staff, while being continuously innovative. "The traditional way to think about gaining competitive advantage has been to focus on a company's financial, strategic, and technological capabilities.3 Dave Ulrich and Dale Lake argue, however, contemporary businesses these traditional means of gaining competitive advantage must "be supplemented by organizational capability?the firm's ability to manage people to gain competitive advantage." (Dreher & Dougherty, 2001)
Employee Motivation From the February 7, 2005, meeting, the following points were brought up regarding the sales force:(1) Employee morale is currently low and management is concerned about employees will perceive the staffing audit and follow-up. (2) The executives are determined to proceed in transforming InterClean's workforce in whatever way necessary to achieve the CEO's ambitious long range goals. (3) There is some unstated mistrust of Janet Durham, who is seen by other executives as a defender of the status quo and loyal to long-time employees. "Finding and retaining a motivated empl ...