1. Introduction
1.1: Definition of Human resources:
"Human resource development is about the development of people within organizations." stated by Gilley, J et, al. (1989, p3). Human resource development is about how organizations manage there workforce and also develop that work force with the means of training, promotions, appraisal, transfers and compensation. The human resource concept begins with separating it into 3 broad categories which are: human resource utilization, human resource planning and forecasting, and human resource development. Each of these serves a different purpose but they all are essential to the human development and performance improvement. The following report is about how Ventura, a leading customer service management call centre follows human resource development in the company, more information about the company can be found in the appendix 6.1. The report also compares the policies and procedures followed by Ventura with the current legislation pertaining to policies and procedures the report also compares the policies followed with Investors in people. Investors in people is a The Investors in People Standard is a business improvement tool designed to advance an organisation's performance through its people more information about Investors in people is appendix 6.2. The report is focusing on performance management at Ventura. I have selected this area to research upon because the company has a very good performance management procedure but after studying this module, I feel that there are changes which are possible and could improve the performance of the employees.
1.2 What is performance management?
Performance management is the process of creating a work environment or setting in which people are enab ...