Implementing enterprise resource planning systems with total quality control and business process reengineering
Survey results
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Marc J. Schniederjans, Gyu C. Kim
The Authors
Marc J. Schniederjans, Department of Management, College of Business Administration, University of Nebraska-Lincoln, Lincoln, Nebraska, USA
Gyu C. Kim, Department of Operations Management, College of Business, Northern Illinois University, DeKalb, Illinois, USA
Abstract
The primary objective of an enterprise resource planning (ERP) system is to help integrate an organization's business operations and processes effectively and efficiently. Not all firms have been successful in their ERP implementations and to that end research has helped to identify many factors that might be critical to a successful implementation. Such factors as the use of business process reengineering (BPR), and establishing a total quality management (TQM) culture have all shown to play important roles in ERP implementation. The focus of this survey research on US electronic manufacturing firms is to identify successful integration sequences of TQM and BPR with ERP. The findings reveal that both the sequence of implementation and the strategies selected to initiate ERP systems can significantly impact business performance successfulness.
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Article type: Survey.
Keywords: Enterprise resource planning, Business process re-engineering, Total quality management, Surveys, Research, USA.
Content Indicators: Research Implications** Practice Implications** Originality** Readability**
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International Journal of Operations & Production Management
Volume 23 Number 4 2003 pp. ...